What to do if the Transfer Button is missing from your D23 Badge Management system

We have had several  guests reach out to us saying that the “transfer” button is missing from their D23 Badge management portal under their list of badges. Please note this is different than the “2022 D23 Badges are showing as Ineligible” issue. 

• The email address used to buy the tickets
• The invoice number for your Badge order (a copy of the invoice showing your email in it is also great to attach to the email.)
• The email address used to login to see the tickets
• The browser type(s) used that is showing the same issue, note that you have recently dumped your browser cache and history and this did not fix the issue.
• Clearly state, I am not attempting to activate any of these tickets, I understand that D23 has activated them for me. I want to transfer them to other eligible guests and can’t because the Red Transfer button is missing from my ticket portal, but I do not have the ineligible notice showing under my ticket indo.
• If you know the last day you logged in to view your tickets state “I logged in on __ and that error wasn’t there at that time.”
• Tell them they can reach you by email at __ or by phone at _ if they have questions.
• Ask them what you need to do to help them resolve the “missing transfer button” issue because you want to transfer the other badges to a member of your party before reservations open as you both want to make different plans.. (We don’t care if you want to make the same plans as other guests you are going to Expo with, we just don’t D23 them firing back with “oh you don’t HAVE to transfer and we already activated your badge” as an automatic response instead of resolving the issue.)
• Also request they email you when the issue is resolved, but in about 5 business days after you send the email login and see if it was resolved without them emailing you.