This article will let you know when D23 has updated information on the “Things to Know” section of the D23 Expo website, and when those updates were made.
VENUE & PARKING
D23 Expo is held at the Anaheim Convention Center.
800 W. Katella Ave. Anaheim, CA 92802
Daily Event Hours are 9:00 a.m. – 7:00 p.m. (all Guests)
Stay tuned for more details.
FOOD & RETAIL
Food and Beverage
No outside food, beverages, or coolers are allowed at D23 Expo. However, exceptions will be made for attendees with special dietary needs, including food allergies and baby food/formula.
Food and Beverage options will be available on site.
Stay tuned for more details.
Shopping & Retailers
Stay tuned for more details.
Guests with Disabilities
The D23 Expo accommodates Guests with special needs, including wheelchairs and service animals. For Guests who are hearing impaired, the sessions taking place in Hall D23 will have sign-language interpreters. Early entry at our session venues is not permitted. There will be seating available near the session venue entrance if you are unable to stand in the queue. You should join your group’s place in the queue once they arrive at the venue’s entrance to be seated. For additional requests or needs, please visit our D23 Expo Guest Services desk in the lobby or contact our Guest Services team at DLRAccessibilityServices@disney.com or call us during normal business hours (Monday-Friday, 6 a.m. to 6 p.m. PST) at (855) 323-5973.
NOTE: Motorized scooters are not allowed in the seating area of Hall D23 or the Expo Arena. Scooters may be parked outside of the room after Guests have transferred to their seats.
Strollers and Wheelchairs
Strollers and wheelchairs are not available for rent. If you are bringing a stroller and would like to attend a seminar or presentation, there will be designated areas for parking your stroller. Please do not leave any valuables with your stroller, as the D23 Expo is not responsible for any personal items that are lost, stolen, or broken.
FAMILIES & CHILDREN
Please arrange in advance a meeting place and time in the event those in your party become separated. We are unable to page for separated party members. We suggest that you write your cell phone number on your child’s event credential in case your child becomes separated from you. Please visit D23 Expo Guest Services in the lobby for assistance finding a lost child.
D23 MEMBER BENEFITS
D23 Gold and Gold Family Members will be entitled to special benefits throughout the weekend including exclusive discounts and offers at select Disney retail and partner locations; a commemorative gift; and limited priority queueing for Hall D23 and the Expo Arena. Stay tuned for announcements about these magical opportunities in the coming months.
Not a D23 Gold or Gold Family member? Visit D23.com/Join for more information.
PRESENTATIONS & QUEUES
Advance Online Reservations
Added July 10, 2019
Advance online reservations allow you to make complimentary advance reservations for select D23 Expo experiences for you and another D23 Expo Guest. If you do not receive your desired reservation(s), there will be standby queues at StorePass and StagePass locations as well as at Talent Central.
StorePass provides entry at a designated time to shop at either Disney Dream Store, Disney Store, or Mickey’s of Glendale. You may reserve one (1) StorePass per day. Arrive at the shopping location no later than five minutes prior to the start of your reserved timeslot.
StagePass guarantees entry to select sessions at Hall D23, the D23 Expo Arena, Stage 28, and the Walt Disney Archives Stage. Seating is filled on a first-come, first-served basis. StagePass tickets are not assigned to a specific seat. You may reserve up to two (2) StagePasses per day, and each reservation must be for a different stage. For Hall D23, arrive at least one (1) hour prior to the start of the session. For the D23 Expo Arena, Stage 28, and the Walt Disney Archives Stage, arrive at least 30 minutes prior to the start of the session.
TalentPass provides reservations for talent photos, signings, and other experiences across the Show Floor, including Talent Central. For Talent Central, you may reserve up to three (3) TalentPasses per day. Arrive at Talent Central no later than 15 minutes prior to the start of your reserved time slot. Please see specific Show Floor pavilions listings for details relating to those experiences.
Please note: A valid and activated D23 Expo adult badge is required to make and check in for a reservation. Children under the age of 14 are unable to make advance online reservations. Guests outside of the United States who have purchased D23 Expo tickets will be able to participate in advanced online reservations. More information on how this process will work will be shared in the next few weeks. These guests will still need to pick up their badges onsite at Will Call. You will be able to make one reservation per time slot. If you do not arrive by the time specified prior to your reservation, your spot will be filled by standby Guests. For Hall D23 and the D23 Expo Arena, the Gold Member Priority Queue will have first access to general seating, followed by StagePass reservations. Standby queues will fill in remaining seats. For Stage 28 and the Walt Disney Archives Stage, StagePass has first access to general seating.
D23 EXPO POLICIES
Alcoholic Beverage Policy
Alcoholic beverages are not sold and are not allowed at the D23 Expo.
Autograph Signing Policy
We ask that you bring no personal items to be signed. Artists will only sign event merchandise purchased on the day of the event. A valid D23 Expo receipt may be required as proof of purchase.
All event attendees—including adults—may attend the D23 Expo dressed as their favorite Disney, Marvel and Star Wars Characters. Attendees in costume must adhere to the following guidelines:
- Costumes should be family-friendly and may not be obstructive, offensive, or violent. Guests may wear masks. However, masks must not obstruct vision and eyes must be visible at all times.
Guests who dress like Disney Characters may not pretend or imply that they are an official Disney Character. Creating lines or collecting money for pictures and/or signed autographs is not permitted.
- Costumes should not drag on the ground.
Costumes should not contain sharp objects, pointed objects, or materials that may accidentally strike another guest.
Costumes should not contain any weapons that resemble or could easily be mistaken for an actual weapon.
- Guests who do not adhere to these guidelines may be refused entry into the event unless his or her costume can be modified to meet the above standards. The appropriateness of the guest costume will be determined by Disney in its sole discretion.
In keeping with our family-friendly atmosphere, and for health and safety reasons, D23 Expo enforces a dress code. Proper attire must be worn at all times, including shirts and appropriate footwear. Clothing with rude, vulgar, or offensive language or graphics is not permitted at any time. Admission to D23 Expo may be denied if clothing is deemed by D23 Expo management to be inappropriate. Comfortable clothing and footwear are recommended.
Pets are not permitted at D23 Expo, with the exception of guide, signal, or service animals (as defined by state and local laws).
Photography and videography may be prohibited at select venues, screenings and presentations. For the safety, security, and comfort of our guests, selfie sticks and drones are not allowed at D23 Expo.
D23 Expo is a non-smoking event. Smoking and e-cigarettes will only be allowed in designated areas.